Terms and Conditions

Last Updated: November 11, 2026

1. General Agreement & Scope

These Terms and Conditions apply to all offers, agreements, and services provided by eGateweb, registered in the Netherlands. By accepting an offer (offerte) or purchasing our services, the client fully agrees to these terms.

We operate strictly under Dutch and European Union (EU) legal frameworks. Any deviations from these conditions must be explicitly agreed upon in writing.

2. Our Core Services

eGateweb is an integrated digital agency and IT infrastructure provider. Our services encompass:

Domain Names: Registration, transfers, and DNS management.
Server Infrastructure: VPS, Dedicated Servers, Cloud Hosting, and Server Software setup.
Development: Custom Website creation, Web Applications, and Mobile Applications.
Digital Growth: SEO (Search Engine Optimization), AI discovery protocols, and digital marketing integrations.

3. Subscriptions & Responsibilities (Crucial)

Many of our services—particularly Domain Registration, Email Hosting, and Server Hosting—are annual or periodic subscriptions. Client commitments regarding renewals are strict:

Tracking Responsibility: It is entirely the client's responsibility to track the periodic (e.g., annual) renewal dates of their domains, servers, email packages, and associated services.
Unpaid renewals: A renewal invoice that has been issued remains owed. If it is still unpaid on the expiry date, hosting and e-mail services are suspended until the invoice is paid, and the claim may be handed over for collection.
Renewal of domains, hosting and e-mail: Domains, hosting and mailboxes with automatic renewal on are renewed for one year at a time. 40 days before the expiry date we send a renewal notice with the amount. 30 days before the expiry date the renewal invoice is issued; you can stop the renewal by switching automatic renewal off in your client portal before that day. Once issued, the invoice is final, can no longer be cancelled by you and must be paid, preferably at least 15 days before the expiry date. The renewal is ordered from the provider when the invoice is paid. If the invoice is still unpaid on the expiry date, hosting and e-mail services are suspended until it is paid, and the claim may be handed over for collection from 7 days after the expiry date. eGateweb charges no late-payment penalty of its own.
Late domain renewals (support only): From 10 days before the expiry date a domain renewal can no longer be paid online and is handled only through our support team. Depending on the domain extension and the registrar, the registrar may charge a redemption or recovery fee for a late renewal; it can exceed €52 and differs per extension. Such a fee is passed on at cost, only after support has confirmed the amount and you have approved it; eGateweb adds no fee of its own. The 10-day limit is eGateweb's own policy and does not mean that every registrar charges a fee in that period. Renewal or recovery of a lapsed domain cannot be guaranteed.
Automatic payment: If you link a payment method in your client portal and switch on automatic payment of renewal invoices, you authorise eGateweb to collect open renewal invoices from it, from 30 days before the expiry date. The €0.01 verification payment made when linking is refunded automatically. You can switch automatic payment off at any time in your client portal; for SEPA direct debits the refund rights of your bank apply.
No Liability for Data Loss: We do not accept any liability for the loss of data, domains, emails, or business revenue resulting from unrenewed services. Once a server is decommissioned, or a domain lapses, recovery might be impossible.

4. Project Execution & Payment

When contracting eGateweb for custom projects such as web platforms, mobile applications, or specific software builds, the scope, timeline, and value are defined in our official Offer (Offerte).

Commitment to Value: Once a project is initiated and agreed upon via an Offer, the client is legally bound to pay the total project value.
Payment Timelines: Payments must be made according to the milestones defined in the agreement. Failure to meet payment schedules may halt development.
Scope Creep: Features requested outside the agreed Offer will be billed at an hourly rate or re-quoted through a secondary agreement.

5. SEO & AI Visibility

While eGateweb implements best-in-class SEO optimizations and AI visibility protocols based on current algorithms, we cannot guarantee specific rankings on search engines (like Google) or specific appearances in AI model outputs (like ChatGPT or Claude). Search technologies operate on proprietary, ever-changing algorithms heavily influenced by real-world market dynamics beyond our direct control.

6. Limitation of Liability

Under no circumstances shall eGateweb be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses resulting from:

Your access to or use of (or inability to access or use) our services.
Any unauthorized access, use, or alteration of your transmissions or content.
Any interruptions of service due to third-party providers (e.g., global data center outages).

7. Applicable Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of the Netherlands and the European Union. Any dispute arising out of or in connection to these terms shall be submitted exclusively to the competent court in the Netherlands.