🔒 Privacy Policy & Cookie Policy of eGateWeb

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1. Introduction

This Privacy and Cookie Policy explains how eGateWeb (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit our website https://egateweb.nl or use our services.

We are committed to protecting your privacy and handling your personal information in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Dutch data protection law (AVG).

By using our website or services, you agree to the practices described in this Policy.

2. Who We Are

Company Name: eGateWeb
Registered Address: Kolbleistraat, 3192BD Rotterdam, The Netherlands
Chamber of Commerce (KvK): 80683207
Email: info@egateweb.nl
Phone: +31 6 84722331

eGateWeb is a digital development company providing web, mobile, and software solutions.

3. What Data We Collect

We collect and process the following types of personal data, depending on your interaction with our website and services:

a. Information you provide directly

Name, company name, and contact details (email, phone, address).
Information provided via contact forms, quote requests, or project discussions.
Billing and payment information (only for invoicing purposes).

b. Information collected automatically

When you visit our website, we may collect:

IP address and device information.
Browser type, operating system, and referral URLs.
Pages visited, time spent on pages, and general website usage statistics.

c. Cookies and tracking technologies

We use cookies to improve your experience, analyze traffic, and enhance site performance. See Section 9 for details.

4. How We Use Your Information

We use your data for the following purposes:

To communicate with you regarding our services or your inquiries.
To prepare quotations, proposals, and service agreements.
To deliver and maintain our products and services.
To issue invoices and manage accounting.
To improve our website, services, and user experience.
To comply with legal obligations (such as tax and accounting requirements).

We do not sell, rent, or trade your personal data to any third parties.

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Performance of a contract – when we provide you with services.
Legal obligation – when required by law (e.g., tax reporting).
Legitimate interest – to improve our website and communicate effectively.
Consent – when you voluntarily provide data or accept cookies.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above or as required by law.
Typical retention periods:

Contact and project data: up to 5 years after the end of a project.
Accounting and invoicing records: 7 years, as required under Dutch law.
Cookie and analytics data: see cookie retention in Section 9.

After the retention period expires, your data will be securely deleted or anonymized.

7. Data Sharing and Disclosure

We may share your data only when necessary with:

Hosting and IT service providers (e.g., Contabo.com) who support our infrastructure.
Payment processors and accounting services for financial transactions.
Legal authorities, when required by law or court order.

All third-party processors are bound by strict confidentiality and data protection agreements to comply with GDPR standards.

8. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
This includes:

Secure servers and firewalls.
SSL/TLS encryption on our website.
Limited access to authorized personnel only.
Regular backups and security monitoring.

Despite these efforts, no internet transmission is 100% secure; you share data with us at your own risk.

9. Cookies Policy

a. What are cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve website functionality, analyze traffic, and provide a better user experience.

b. Types of cookies we use

Essential Cookies – Required for the operation of our website (e.g., security, session management).
Analytical Cookies – Help us understand how visitors use our site (e.g., via Google Analytics).
Functional Cookies – Remember user preferences such as language or region.
Marketing / Tracking Cookies – Used only with explicit consent to personalize advertising or measure campaign effectiveness.

c. Cookie consent

When you first visit our website, a cookie banner will appear allowing you to accept or decline non-essential cookies.
You can change your cookie preferences at any time via your browser settings.

d. How to control or delete cookies

You may block or delete cookies by changing your browser settings.
However, some parts of our website may not function properly if cookies are disabled.

For more information, visit:
https://www.aboutcookies.org

10. Your Rights under GDPR

You have the following rights regarding your personal data:

Right to access – You can request a copy of the personal data we hold about you.
Right to rectification – You can request correction of inaccurate or incomplete data.
Right to erasure (“Right to be forgotten”) – You can request deletion of your personal data where legally applicable.
Right to restrict processing – You can limit how your data is processed.
Right to data portability – You can request to receive your data in a structured, commonly used format.
Right to object – You can object to certain processing activities (e.g., marketing).
Right to withdraw consent – If you gave consent, you can withdraw it at any time.

To exercise your rights, contact us at info@egateweb.nl.
We will respond within 30 days as required by GDPR.

11. International Data Transfers

If data is transferred outside the European Economic Area (EEA), we ensure that it is protected by appropriate safeguards in compliance with GDPR (e.g., standard contractual clauses approved by the European Commission).

12. Third-Party Links

Our website may contain links to third-party sites (e.g., hosting, partners, social media).
We are not responsible for their privacy practices or content.
We recommend reviewing their privacy policies before providing any personal data.

13. Updates to This Policy

We may update this Privacy and Cookie Policy from time to time to reflect legal, technical, or business changes.
The most recent version will always be available on https://egateweb.nl.
Significant changes will be announced on our homepage or via email if applicable.

14. Contact Information

If you have any questions or complaints regarding this Privacy & Cookie Policy or your personal data, please contact:

eGateWeb – M NBRAS MAHOOK (Engineer)
Kolbleistraat, 3192BD Rotterdam, The Netherlands
📧 Email: info@egateweb.nl
📞 Phone: +31 6 84722331

✅ This Privacy & Cookie Policy is compliant with:

EU General Data Protection Regulation (GDPR)
Dutch Data Protection Act (AVG)
Dutch Telecommunications Act (Telecommunicatiewet) – for cookie consent

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